AFRICHANGE BUSINESS TERMS & CONDITIONS

1. The Africhange Business Services

Our Services are designed for businesses and enable you to:

• -Send and Receive Money: Conduct international B2B, B2C, or C2B payments.
• Hold Multi-Currency Wallets: Hold, manage, and view balances in multiple currencies.
• Convert Currency: Exchange currencies at competitive rates.
• Make and Receive Payments: Accept payments from global customers (e.g., via payment links) and make payments to suppliers or employees.
• Manage Transactions: Track payments in real-time and view transaction history via your dashboard.
• Fund Your Account: Use multiple payment methods, including bank transfers, credit/debit cards, and electronic fund transfers.

2. Eligibility and Business Account Registration

To be eligible for an Africhange Business Account, you must be a registered business, non-profit, or other legal entity in good standing. You are not eligible to use the Services if you are an individual using them for personal, family, or household purposes.

We are required by law to perform Know Your Business (KYB) and Know Your Customer (KYC) verification. You agree to provide, and keep current, all information we request, including but not limited to:

• Business Information: Registered business name, DBA (Doing Business As) name, business address, date of incorporation, line of business, and official registration documents.
• Individual Information: KYC verification for all company directors, Ultimate Beneficial Owners (UBOs), and any authorized account users, which may include full legal name, date of birth, residential address, and government-issued identification.
• Operational Information: Expected transaction volume, expected transaction frequency, and purpose of the account.

3. Compliance and Verification (KYC/KYB/AML)

You agree to cooperate fully with all our verification and compliance procedures.

We are required by law to perform Know Your Business (KYB) and Know Your Customer (KYC) verification. You agree to provide, and keep current, all information we request, including but not limited to:

• Verification: We will perform KYC, KYB, and Anti-Money Laundering (AML) checks before and during your use of the Services.
• Screening: We will conduct sanctions screening, Politically Exposed Person (PEP) screening, and adverse media checks on your business, its directors, and UBOs.
• Third-Party Tools: We utilize third-party compliance and screening providers (such as ComplyAdvantage, Dojah & Persona ) and internal systems for these checks and for transaction monitoring.
• Right to Refuse: We reserve the right to refuse, suspend, or terminate any account that fails to meet our compliance standards or provides false/misleading information.

4. Your Responsibilities and Account Security

• Accurate Information: You are responsible for providing accurate, complete, and current information for your account and for all transactions (e.g., recipient bank details).
• Authorized Users: You are responsible for all actions taken by any individual you authorize to access your Business Account.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials, including passwords and any multi-factor authentication codes. You must notify us immediately of any unauthorized use of your account.
• Lawful Use: You agree to use the Services in compliance with all applicable laws in your jurisdiction and in the jurisdictions you are sending to or receiving from.

5. Prohibited Activities

You may not use the Site or Services for any activity that

• Violates any law, regulation, or sanctions list
• Involves fraud, money laundering, terrorist financing, or other financial crimes.
• Relates to the sale of narcotics, controlled substances, unlicensed gambling, or other industries prohibited by Africhange.
• Infringes on any intellectual property right.
• Attempts to reverse-engineer, scrape, or otherwise harm our systems.

We reserve the right to investigate, suspend, or terminate your account if we suspect any prohibited activity.

6. Service Terms

• 6.1 Fees: You agree to pay all applicable fees for the Services, which will be disclosed to you at or before the time of a transaction.
• 6.2 Exchange Rates: Currency conversions are based on the exchange rate determined by Africhange at the time of the transaction. This rate includes a spread, and the rate shown to you is the final rate for that transaction.
• 6.3 Processing Times: While we strive for fast processing, we do not guarantee transaction or settlement times. Delays may occur due to compliance checks, banking partner hours, or system outages.
• 6.4 Transaction Limits: Your use of the Services is subject to transaction limits, which are set based on our risk management and compliance policies. These limits may be displayed in your account and can change at our discretion based on your verification status, risk profile, and other factors.
• 6.5 Intellectual Property: All content on this Site, including text, graphics, logos, and software, is the property of Africhange or its licensors and is protected by copyright and other intellectual property laws.
• 6.6 Cancellation and Refund Policy:
• Finality: All transactions are generally final and irreversible once processed.
• Cancellation Requests: You may request a cancellation of a pending transaction by contacting our support team. We provide no guarantee that a cancellation will be successful. A transaction cannot be cancelled after it has been processed, sent to our payment partners, or paid out to the recipient.
• Refunds: Refunds (if any) for a successfully cancelled transaction will be the principal amount. Fees are non-refundable. If a currency conversion was performed, any refund may be processed by converting the funds back at the current exchange rate, and you will be responsible for any losses incurred due to currency fluctuations.
• 6.7 Chargebacks:
• This section applies when you use the Services (such as payment links) to receive payments from your customers ("End Customers").
• You are fully liable to Africhange for the full amount of any payment that an End Customer disputes or charges back, for any reason (a "Chargeback").
• You are also responsible for any fees or penalties assessed by our payment partners or card networks in connection with a Chargeback.
• We reserve the right to debit your Africhange Account and any associated currency wallets for the full amount of the Chargeback and all associated fees.
• If your account balance is insufficient to cover this amount, you agree to immediately pay Africhange the outstanding sum upon demand.
• We may suspend or terminate your account for excessive Chargebacks.
• 6.8 Reversals, Set-Off, and Clawbacks:
• In the event of an erroneous payment, duplicate payment, overpayment, or any funds credited to your account by error, we reserve the right to correct such an error at any time.
• We may correct the error by debiting, reversing, or "clawing back" the funds from your Africhange Account (our "Right of Set-Off").
• If your account balance is insufficient to cover the amount of the correction, you are indebted to us for the outstanding amount and agree to immediately repay Africhange the full sum upon demand. You agree to notify us immediately if you receive any payment or credit in error.

7. Termination and Suspension

We may, in our sole discretion, suspend, restrict, or terminate your access to the Services at any time, for any reason, including:

• Breach of these Terms.
• Failure to pass or maintain KYC/KYB standards.
• Suspicion of fraudulent, illegal, or high-risk activity.
• Compliance with a legal or regulatory order.

You may close your account by contacting our support team.

8. Disclaimers, Liability, and Indemnification

8.1 Disclaimers
The Services are provided on an "as-is" and "as-available" basis. To the maximum extent permitted by law, **Africhange Technologies Limited** (including its affiliates, directors, employees, and agents) disclaims all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Africhange does not warrant that the Services will be uninterrupted, error-free, or secure. We are not responsible for:

• Third-Party Delays:** Delays, failures, or disruptions caused by third parties, including but not limited to banks, payment processors, card networks, or any other intermediary payment systems.
• User Error:** Any losses or damages resulting from your error, such as providing incorrect, incomplete, or duplicative payment instructions or recipient information.
• Exchange Rate Fluctuations:** Any losses or perceived losses due to fluctuations in currency exchange rates that occur before, during, or after a transaction is initiated. The exchange rate applied to your transaction is binding once you confirm the transaction.

8.2 Limitation of Liability
To the fullest extent permitted by law, Africhange (including its affiliates, directors, employees, and agents) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

In no event shall Africhange's total aggregate liability for any and all claims arising out of or related to these Terms or the Services exceed the total amount of fees (if any) paid by you to Africhange for the specific transaction in dispute.

8.3 Indemnification You agree to indemnify and hold harmless Africhange and its affiliates, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your breach of these Terms; (b) your improper use of the Services; or (c) your violation of any law or the rights of a third party.

9. General Provisions

• Amendments: We reserve the right to modify these Terms at any time. We will provide notice of significant changes (e.g., via email or dashboard notification). Your continued use of the Services after any such change constitutes your acceptance of the new Terms.
• Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law principles.
• Contact Us: If you have any questions about these Terms, please contact us at: [email protected].