Terms & Conditions - Australia

Introduction

Africhange Australia Pty Ltd ("Africhange Australia")

Africhange Australia provides money transfer services to individuals and businesses. By using our services, you agree to these Terms of Service, which constitute a legally binding agreement between you and Africhange Australia.

1. Definitions

1.1. "AUSTRAC": The Australian Transaction Reports and Analysis Centre.

1.2. "AML/CTF Act": The Anti-Money Laundering and Counter-Terrorism Financing Act 2006.

1.3. "Remittance services": The transfer of funds from one person to another, either domestically or internationally.

1.4. "User" or "you": The individual or business using our services.

1.5. "Recipient": The person receiving the funds.

2. Eligibility

2.1. You must be at least 18 years old to use our services.

2.2. You must have a valid Australian address and provide identification as required by AUSTRAC regulations.

3. User Account

3.1. You must create an account to use our services.

3.2. You are responsible for maintaining the security of your account and password.

3.3. Africhange Australia reserves the right to terminate or suspend your account at any time, without notice.

4. Remittance Services

4.1. Africhange Australia provides remittance services in accordance with the AML/CTF Act and AUSTRAC regulations.

4.2. You must provide accurate and complete information about the recipient, including name, address, and bank account details.

4.3. Africhange Australia is not responsible for errors or omissions in the information provided by you.

4.4. Transfers cannot be cancelled or reversed once completed. To modify or cancel a pending transfer, please contact our support team via the in-app chat.

5. Fees and Charges

5.1. Africhange Australia charges a fee for its remittance services, which will be disclosed to you before each transaction.

5.2. You are responsible for paying all fees and charges associated with your use of our services.

6. Payment and Settlement

6.1. You must pay the principal amount and fees in full before Africhange Australia processes the remittance.

6.2. Africhange Australia will settle the remittance within the timelines notified to you or otherwise specified in our FAQ section.

6.3. We do not have any control over the time it may take for the recipient's bank or payment provider to credit and make available funds to the recipient.

7. Transaction Limits

7.1. Africhange Australia may impose limits on the amount of money you can transfer, both per transaction and cumulatively. These limits are in place to comply with regulatory requirements and for security purposes.

8. Anti-Money Laundering and Counter-Terrorism Financing

8.1. Africhange Australia is committed to preventing money laundering and terrorism financing.

8.2. You agree to provide identification and other information as required by AUSTRAC regulations.

9. Privacy

9.1. Africhange Australia collects and uses your personal information in accordance with our Privacy Policy.

9.2. You agree to the collection and use of your personal information as set out in our Privacy Policy.

10. Promotion and Referral Program

10.1. Africhange Australia may offer promotions and referral programs to its users. Details of such promotions and referral programs will be provided on our website or through other communication channels.

10.2. Participation in any promotion or referral program is subject to the terms and conditions outlined in the specific promotion or referral offer.

10.3. Africhange Australia reserves the right to terminate or modify any promotion or referral program at any time without notice.

10.4. Any bonuses or rewards earned through promotions or referral programs are non-transferable, non-exchangeable, and non-refundable.

11. Limitation of Liability

11.1. To the maximum extent permitted by law, Africhange Australia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the services.
• Any unauthorised access to or use of our services.
• Any interruption or cessation of transmission to or from our services.
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party.

11.2. Africhange Australia's liability is limited to the amount of the remittance transaction.

12. Governing Law

12.1. These Terms of Service are governed by the laws of Queensland, Australia.

12.2. Any disputes will be resolved through arbitration in accordance with the rules of the Australian Centre for International Commercial Arbitration.

13. Changes to Terms and Entire Agreement

13.1. Africhange Australia reserves the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website. You are advised to review these Terms periodically for any changes. Your continued use of the services after any modifications to the Terms will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Terms.

13.2. These Terms of Service constitute the entire agreement between you and Africhange Australia. These Terms of Service supersede all prior agreements, understandings, and negotiations, whether written or oral.

14. Contact Information

14.1. If you have any questions about these Terms, please contact us at: