United States Privacy Policy
Introduction
At Africhange, we take privacy and protection of your data very seriously and we are committed to handling your information in an open and transparent manner, and keeping your information secure. A society without privacy is not one that we want to live in and as such we go above-and-beyond Canadian legal requirements in order to help protect your privacy. As a customer of Africhange, you can be assured that we treat your personal information with utmost care that exceeds our obligations as a regulated Money Services Business. By visiting this website, our partners’ websites, or providing your personal information when you browse our website, register for an account, request for an exchange of currency, enter a competition, promotion, survey or when you contact one of our employees, for example by telephone or email, you accept and expressly consent to our use and disclosure of your personal information and direct us to do so in the manner described in this Privacy Policy. Please read this notice carefully, together with our Terms and Conditions and any other documents referred to in it. Here we set out the basis on which any information we collect about you or from you, or that you provide to us, will be processed by us and other parties in providing you with the services accessed through the website, apps or over the phone. Africhange (“our”, “us” and “we”) commits to using your information only in accordance with the terms of this Privacy Policy.
However, Terms of Use shall govern if there is a conflict with this privacy policy. NB; If you have concerns about any of the terms of this Privacy Policy, please Contact us so that we can provide further information.
A Special note about children
Children are not eligible to use Africhange Services. We respectfully ask that minors (persons under the age of 18) do not submit any information to us or use Africhange.
Who we are?
Africhange is a Canadian corporation authorized to deal in virtual currencies, foreign exchange and money transferring activities. In this Policy, references to "You" and “your" are references to a user of our website and/or of our Mobile Apps.:
What information we collect?
We, or our third-party service providers on our behalf, collect the following personal information about our customers and users:
contact information (e.g., name, address, phone number, email); and, Information that we are required by law to collect (AML/CTF) (e.g., occupation as required by law); and, Identity documents as required by law (e.g., Government issued identity card); and, Photo(s) to compare against provided identity documents (e.g., selfie); and, Network identifiers (e.g., IP address or browser information); and, Personal information that is requested from you for the use our website or app..
How we collect your personal information?
Information you provide to us: We may collect and store any information you provide us when you use Africhange Services, including when you add information on our website, mobile platform, add or update your account information, or dispute resolutions, or when you otherwise correspond with us regarding Africhange Services.
Information from other sources: We may also obtain information about you from third parties such as credit bureaus and identity verification services.
Authentication and Fraud Detection: In order to help protect you from fraud and misuse of your personal information, we may collect information about you and your interactions with Africhange Money Transfer Services..
How We Use the Personal Information We Collect?
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use the following information to: Provide Africhange money Transfer Services and customer support; Process transactions and send notices about your transactions; Verify your identity, including during account creation and password reset processes; Manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities; Detect, prevent or remediate violations of policies or applicable user agreements; Improve Africhange Services by customizing your user experience; Measure the performance of Africhange Services and improve their content and layout; Manage and protect our information technology infrastructure; Provide targeted marketing and advertising, provide service update notices, and deliver promotional offers based on your communication preferences; Contact you at any telephone number, by placing a voice call or through text (SMS) or WhatsApp or email messaging, as authorized by our User Agreement; Perform creditworthiness and solvency checks, compare information for accuracy and verify it with third parties.
Marketing
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your personal information with information we collect from other companies and use it to improve and personalize Africhange Services, content, and advertising.
Who handles personal information?
Most personal information that Africhange collects is processed by our own staff, but for some purposes we rely on third-parties. We collect and process personal information using Africhange staff who have received training in the importance of security, confidentiality, and privacy. Most Africhange staff are employees, but in some cases, we make use of contractors, who are legally bound to confidentiality and are also trained on security, confidentiality and privacy..
Security measures
We design our systems with your security and privacy in mind. We work to protect the security of your personal information during transmission by using encryption protocols and software.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personal information. Our security procedures mean that we may ask you to verify your identity before we disclose personal information to you.
It is important for you to protect against unauthorized access to your account password. We recommend using a unique password for your Africhange account that is not utilized for other online accounts. Be sure to sign off when you finish using a shared computer..
Access and corrections
We want to have accurate information about our customers and users, and we want you to be able to access the information we have collected about you. You can write to us to gain access to your personal information. We require customers and users to clearly demonstrate who they are before divulging personal information because we are mindful of attempts to impersonate people in order to gain access to their personal information inappropriately. If you would like to correct an error regarding your personal information, please use the provided functionality within the Africhange Platform or write to us with an explanation of the correction.
How long does Africhange keep my personal information?
As a regulated financial institution, we keep your personal information to enable your continued use of Africhange Services and storage of your data extends beyond the closure of your account with us, as it is required by Law. Your data is only accessed internally on a need-to-know basis, which is done only if absolutely necessary.
10.1 Africhange will always delete data that is no longer required by a relevant law or jurisdiction in which we operate. .
California Privacy Rights.
If you are a resident of the State of California, under the California Consumer Privacy Act (CCPA), you have the right to request information on how to exercise your disclosure choice options from companies conducting business in California. Specifically:
Exercising the Right to Know. You may request, up to twice in a 12-month period, the following about the personal information collected on you in the past 12 months: the categories and specific pieces of personal information we have collected; the categories of sources from which we collected the personal information; the business or commercial purpose for which we collected it; the categories of third parties with whom we shared the personal information; and the categories of personal information about you that we disclosed for a business purpose..
Exercising the right to delete. You may request that we delete the personal information we have collected from you, subject to certain limitations under applicable law.
Exercising the right to opt-out from a sale. You may request to opt out of any “sale” of your personal information that may take place.
Non-discrimination. The CCPA provides that you may not be discriminated against for exercising these rights.
To submit a request to exercise any of the rights described above, you may contact Africhange, Inc either via email to [email protected] or contact us via postal mail, proper postage prepaid, at: Africhange, Inc. Attn: Your California Privacy Rights 1151 Walker Rd Ste 100 Dover, DE 19904
Please indicate your preference as to how you would like us to respond to your request (i.e., email or postal mail).
All requests sent via postal mail must be labeled “Your California Privacy Rights” on the envelope or postcard and clearly stated on the actual request. For all requests, please include your name, street address (if you would like a response via postal mail), city, state, and zip code. We may need to verify your identity before responding to your request, such as verifying that the email address or contact information from which you send the request matches your email address or contact information that we have on file. Authentication based on a government-issued and valid identification document may be required. We will not accept requests via telephone or fax. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.