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Australia Privacy Policy

  • Introduction
  • Collection of Personal Information
  • Use of Personal Information
  • Disclosure of Personal Information
  • Sharing of Information
  • Security and Protection of Personal Information
  • Access and Correction of Personal Information
  • Complaints and Disputes
  • Changes to this Privacy Policy
  • Contact Us

Introduction

Africhange Australia Pty Ltd ("Africhange Australia")

Africhange Australia is committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, and disclose personal information.

1. Collection of Personal Information

We collect personal information from you when you:

  1. Create an account or register for our services
  2. Use our remittance services
  3. Contact us through our website or customer support
  4. Provide identification and other information required by AUSTRAC regulations

The personal information we collect may include:

  1. Your name, address, and contact details
  2. Your identification documents (e.g., passport, driver's licence)
  3. Your bank account details
  4. Your transaction history

2. Use of Personal Information

We use your personal information to:

  1. Provide our remittance services
  2. Verify your identity and comply with AUSTRAC regulations
  3. Process transactions and send notifications
  4. Respond to your inquiries and support requests
  5. Improve our services and customer experience

3. Disclosure of Personal Information

We may disclose your personal information to:

  1. Our banking partners and financial institutions
  2. AUSTRAC and other regulatory bodies
  3. Law enforcement agencies (if required by law)
  4. Our service providers and contractors (e.g., IT, customer support)
  5. Africhange group of companies

4. Sharing of Information

We share your personal data within the Africhange group of companies or other entities involved in the remittance service in order to provide you with the best possible service. This includes sharing information with our payment partners and other third parties necessary to complete the remittance service.

5. Security and Protection of Personal Information

We take reasonable steps to protect your personal information from unauthorised access, disclosure, and use. We use encryption, firewalls, and other security measures to safeguard your data.

6. Access and Correction of Personal Information

You have the right to access and correct your personal information. If you wish to do so, please contact us using the details below.

7. Complaints and Disputes

If you have a complaint or dispute regarding our handling of your personal information, please contact us using the details below. We will investigate and respond to your complaint in accordance with our dispute resolution process.

8. Changes to this Privacy Policy

We may modify this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Africhange Australia Pty Ltd
Level 13, 50 Cavill Avenue
Surfers Paradise, QLD 4217
Email: [email protected]